Returns Policy
We sincerely hope you love your purchase and that it exceeds or returns your expectations. Please inspect your order upon delivery. If you find an issue, email our customer service team within three days of receiving your order. If you receive a damaged, defective, or incorrect item, we’ll take care of it right away.
We offer free returns on performance seating, Avantika Chair, and Avantika Chair accessories purchased through the Avantika Store if returned within 30 days from the date you received your order. A 10% restocking fee will be applied if your returned order totals more than $4,000.Returns of custom or special ordered products, and products from Cappellini, Cassina, and Poltrona Frau are subject to a 10% restocking fee and must be initiated within 30 days of receipt of the product. We offer free returns of third-party accessories from Avantika Chair. A 30% restocking fee will be applied to all Avantika Chair product returns. Returned items must be packaged in the original packaging.To initiate a return, fill out the details on our Return Request form.
After initiating a return, an agent will send a follow-up email with shipping instructions and information. Shipping and handling fees for returns not in original packaging, or requiring across the threshold entry by the carrier, will be deducted from the refund amount.
EXCHANGES
Items will be replaced only if you received the wrong item or if the item arrived defective or damaged. To initiate a replacement, fill out the details on our Return Request form. Exchanges for a different product or style will be processed as two separate transactions. We’ll issue a refund for your returned item to your original method of payment. A new order should be made for the desired item. We’re unable to apply for credit from your return towards a new purchase.
CANCELLATIONS
Orders that have not yet shipped or are on backorder may be canceled. In-stock items usually ship within 24-72 hours after an order has been accepted. Once an item has shipped, the order cannot be canceled. Custom and special-order items cannot be canceled.
REFUNDS
Your refund will be processed up to five business days after your returned item has been received. Once processed, you’ll receive an email confirming that a credit has been applied to your original method of payment. Allow up to five business days for your credit card provider to process your refund. Shipping fees for Threshold delivery, Liftgate delivery, and Inside delivery are non-refundable. Installation fees are non-refundable.